At Fortel, Customer Service is at the heart of everything we do.
Understanding your requirements
We know that every client has unique requirements. We collaborate with you to understand your objectives, values and company culture to ensure that we deliver the right recruitment solution for you.
Strong client relationships
We hold regular meetings and visits with your teams to ensure all your requirements are being met. These meetings also allow opportunities to provide updates and feedback, while building a positive relationship.
We use the Net Promoter customer service benchmarking system to monitor our performance and ensure we are always progressing. We are also working hard to ensure our customer service meets ServiceMark standards.
Customer focused recruiters
Customer service is at the heart of what we do. We are always looking for new ways to improve our services and ensure that we are always providing innovative recruitment solutions.